Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
US EAST (NORTH VIRGINIA)
Operational
EU CENTRAL (FRANKFURT)
Operational
ASIA PACIFIC (SYDNEY)
Operational
MIDDLE EAST AND AFRICA (MEA)
Operational
ASIA PACIFIC (MUMBAI)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Incident History
Upcoming Maintenance
Apr 05, 2025
Resolved
Apr 05, 02:17 am - 03:10 am UTC
Duration:
53 minutes
Performance Degradation in Ticket List View
We experienced performance degradation issues with the ticket list view refresh in the US region. Our engineering team has identified and resolved the problem.
Affected services
US EAST (NORTH VIRGINIA)/
Ticket - Service Request
Ticket - Service RequestCompleted maintenance
Apr 05, 03:30 am - 04:30 am UTC
Duration:
1 hour
Scheduled Maintenance in Freshdesk
We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to Freshdesk for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.
Affected services
US EAST (NORTH VIRGINIA)/
SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CHATFRESH CALLERCustom ObjectsWorkflowSandboxTicket - Service RequestAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLogin
SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CHATFRESH CALLERCustom ObjectsWorkflowSandboxTicket - Service RequestAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLoginCompleted maintenance
Apr 05, 01:30 am - 02:30 am UTC
Duration:
1 hour
Scheduled Maintenance in Freshdesk
We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to Freshdesk for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.
Affected services
EU CENTRAL (FRANKFURT)/SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CALLERFRESH CHATCustom ObjectsWorkflowTicket - Service RequestSandboxAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLogin
SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CALLERFRESH CHATCustom ObjectsWorkflowTicket - Service RequestSandboxAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLoginMar 30, 2025
Completed maintenance
Mar 30, 02:30 am - 03:00 am UTC
Duration:
30 minutes
Scheduled Maintenance in Freshdesk
We are upgrading one of our database components to enhance the customer experience, resulting in minor disruptions to Freshdesk for 5 minutes. No data loss will occur. The upgrade will take place during minimal traffic hours to minimize impacts on customers.
Affected services
US EAST (NORTH VIRGINIA)/SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CHATFRESH CALLERCustom ObjectsWorkflowSandboxTicket - Service RequestAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLogin
SEARCHINCOMING EMAILSWEB APPOUTGOING EMAILSREPORTSSOCIALMARKETPLACEFRESH BOTSFRESH CHATFRESH CALLERCustom ObjectsWorkflowSandboxTicket - Service RequestAPIBillingThird Party ServicesAgent Availability and Ticket RoutingAnalyticsLogin